This shouldn’t be so hard. Actually, it shouldn’t be hard at all! I’m ditching my Live sub when it expires this week and all I want to do is make sure it’s not renewed. Can I do that? Not online. Not through my still-online Xbox 360. No no no. I have to call them. This is 2008 and I have to call them to cancel an online service. I can even claim to understand that but I cannot fathom why I have to call back only during PST business hours when I can call for an Xbox coffin any hour of any day (or, you know, do it online). I can’t even change my credit card information on my Xbox nor remove it in any fashion. I do NOT want that information on there. I think I re-subbed last year in a hurry so I could play Crackdown or Forza or something with my friends but should I ever go back to Live in the future — let’s face it, I’m a geek and a gamer and it’s highly likely — it’ll be with prepaid cards, only. What a frustrating joke.
Some quick browsing shows I’m not the only one in shock over this ridiculousness! The latter entry even took parts II and III before being resolved. I will make darn sure that my card is removed from their system whether or not they blacklist it for as long as I have the card. I’m actually angry over this. Ok, I might be angry about this and some other things but this was supposed to be a simple task I could cross off my massive list of things to do in the next 48 hours and instead it’s going to be a massive pain. I would have been totally screwed had I left this to the night before the automatically set and otherwise unchangeable renewal date :(